Reference

Privacy Policy for Your Account Data

Account details, login records, cookie choices, and DANA, OVO, GoPay or QRIS references are handled under this Privacy Policy before you open your account and enter the lobby.

DANA, OVO, GoPay, QRIS recordsCookie choices09:00-23:00 WIB supportAccount > Profile > Privacy
bimabet88 Privacy Policy for Your Account Data
CONTACT PATHS

Three Ways to Reach Privacy Support

Privacy support works faster when your request reaches the right place with the right proof. Keep your password and wallet app PIN private; we will never ask for them in chat, email, or WhatsApp. For privacy changes, start from the account you own, then share the email, phone number, and payment reference we request so we can confirm the record before acting.

Team online

Live chat

Use live chat from Account > Help between 09:00 and 23:00 WIB. Tell us the account email and the privacy request type, and we will route it without asking for your password.

Email support

Email [email protected] for access, correction, export, or deletion requests. Attach only the receipt or ID file we ask for; extra documents slow the privacy check and are deleted when not needed.

WhatsApp support

Message our WhatsApp support line shown after login when chat is busy. We verify your phone, recent login city, and wallet reference before discussing account data or changing a privacy setting.

ACCOUNT CARE

Six Privacy Controls We Operate

Opening an account gives us data duties beyond the sign-in screen. We track what is needed to run login, wallet matching, fraud checks, session logs, and your privacy requests, then limit access…

Data we ask for

Privacy requests start with the data needed to identify you: account email, phone number, last login device, and a recent wallet reference. We avoid collecting extra files when those checks are enough.

Cookie controls

Cookies remember your session, language choice, and fraud checks across Chrome on Android and mobile Safari. You can clear them in your browser, but login and wallet matching may ask for fresh verification.

Payment records

DANA, OVO, GoPay, and QRIS references are stored as transaction logs, not as full wallet credentials. Support uses those logs to trace deposit or payout disputes without seeing your app PIN.

Game session logs

When you open Auto Roulette, Ganesha Gold, or Counter-Strike 2 markets, we record session IDs, time stamps, and device signals. Those logs help settle account queries and investigate abnormal access.

Retention schedule

We keep account records only for operational, security, legal, and payment-check reasons. When retention is no longer needed, we delete or anonymise the data from active tools and scheduled backups.

Correction requests

You can request corrections from Account > Profile > Privacy or by email. We may ask for a one-time passcode and wallet reference before changing phone, email, or privacy status.

Privacy Policy Questions You May Ask

Privacy questions usually come up before you open an account, after a wallet receipt is checked, or when you change device. We answer those moments below in plain terms so you know what data we ask for, what we avoid asking for, and how to contact us if something in your account record looks wrong. Each answer reflects how our support and security tools currently work.

We collect account email, phone number, login records, device type, wallet references, and any files you send for verification. We use that data to run your account, check payments, protect sessions, and answer privacy requests.

Payment references let us match a deposit or payout query to your wallet history without asking for your app password or PIN. We store the reference, amount, time, and account link needed for support checks.

Yes. Send the request through live chat, email, or Account > Profile > Privacy. We verify your account with a one-time passcode and wallet reference before sharing a copy or making a correction.

Cookies keep you logged in, remember language choice, and flag risky session changes between mobile browser and tablet. If you clear cookies, we may ask you to log in again and confirm your wallet link.

We keep records while your account is active and while payment, security, or legal checks remain open. After that, we delete or anonymise data on a schedule, including copies in backup storage where practical.

Only staff and service partners with a defined support, payment, hosting, or security role can access the data they need. We log internal access and restrict sensitive fields from general support screens.

Contact [email protected] or use live chat from 09:00 to 23:00 WIB. We confirm identity, check open payment or security cases, then delete eligible data where local law permits.